lyanne batik in milan,italy.

after almost 2 weeks our product has still not reached it's destination in milan, no thanks to the incompetence of pos malaysia. how can we in malaysia start to take on the world when the simple matter of delivering a package to italy takes more than a week???. to ensure timely delivery , in future, we will have to resort to using one of the established but reliable forwarder such as ups or fedex, which will cost either us or the purchaser three times more. i beseech pos malaysia to wakeup and get things right. what a cockup!!!